Palace Hotel & Spa is committed to ensuring a quality service to all customers and visitors, as well as all aspects that relate to privacy. All information regarding Palace Hotel & Spa customers is treated in accordance with the General Data Protection Regulation.
WHY THIS PERSONAL DATA POLICY?
This Policy aims to inform our customers of the general rules on the processing of personal data, which are collected and processed in strict compliance with the legislation on personal data protection in force, particularly in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
WHAT DOES THIS DATA POLICY COVER?
WHAT IS PERSONAL DATA?
Personal data means any information of any nature whatsoever, irrespective of the medium used, including images and sounds, concerning an identified or identifiable natural person.
An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, electronic identifiers or one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.
WHAT TYPES OF PERSONAL DATA ARE PROCESSED?
Palace Hotel & Spa, as part of its activities, processes personal data necessary for the provision of services and/or supply of products, as well as at the level of social intervention, processing data such as name, address, phone number and email address, as more detailed information provided to the holders of personal data.
HOW AND WHEN DO WE COLLECT YOUR PERSONAL DATA?
Palace Hotel & Spa collects your personal data when you make the reservation of our services, by computer or not, to make the check-in and / or in any other situation that is necessary to do so, ensuring, where necessary, the prior consent of the holder of the personal data.
The personal data collected may be processed automatically or not, ensuring in all cases strict compliance with the legislation on the protection of personal data, and in no case will the data collected be used for a purpose other than that for which they were chosen or consent was given by the data subject.
HOW AND FOR WHAT PURPOSES IS YOUR PERSONAL DATA USED?
Palace Hotel & Spa uses the information collected to carry out the processes of booking rooms and billing, customer management, for historical and statistical purposes, legal obligations, service quality control and for future contacts. We use the information collected to tailor our products and services to our customers, for sending information and possible promotions, via email or phone call.
Therefore, if you wish, we suggest that you provide an e-mail address suitable for receiving this type of communication. These communications are related to our products and services and do not constitute a legal or contractual obligation, therefore there are no consequences for those who do not wish to provide their e-mail address.
WHO IS RESPONSIBLE FOR THE INFORMATION?
Palace Hotel & Spa is responsible for the data collected, which is processed both computer and manually. To ensure the security of your data we treat the information you provide absolutely confidentially in accordance with our internal security and confidentiality policies and procedures, and do not share personal data with third parties for commercial purposes.
If you are not satisfied with the way we handle the data you have provided, you can complain to the supervisory authority - the Comissão Nacional de Proteção de Dados.
WHO CAN YOU CONTACT TO ACCESS, RECTIFY OR DELETE THE DATA?
Our customers and visitors have different privacy concerns and can at any time review, update and decide what kind of data they wish to have stored. The Data Protection Officer can be contacted directly by email at email@example.com who may request at any time a copy of the data concerning him/her, rectification, erasure, limitation, portability and opposition to the processing of such data.
HOW LONG IS THE DATA STORED?
The period of time for which personal data is stored and retained varies according to the purpose for which the information is processed.
In fact, there are legal requirements that require data to be kept for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the pursuit of the purposes that motivated their collection or their subsequent processing, under the terms defined by law.
UNDER WHAT CIRCUMSTANCES IS THERE COMMUNICATION OF DATA TO OTHER ENTITIES (THIRD PARTIES AND SUBCONTRACTORS)?
Palace Hotel & Spa, as part of its activity, may use third parties to provide certain services. Sometimes, the provision of these services involves access, by these entities, to personal data of customers. When this happens, Palace Hotel & Spa takes appropriate measures to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level.
VIDEO SURVEILLANCE SYSTEMS
Under Law No. 34/2013 of 16 May and Ordinance No. 273/2012 of 20 August our hotel unit may proceed, for the protection of visitors, to closed circuit television surveillance. The possible surveillance cameras are located in a clearly visible place, in the areas under surveillance.